The Customer Care Behind Every Teton Install
Anyone can sell you a string of lights. What actually separates a good install from a great one usually has nothing to do with the lights themselves. It’s how you’re treated before, during, and long after install day.
That’s the part we hear about most in our reviews, and it’s the part we think about most too.
Before You Commit to Anything
We don’t waste your time. If you reach out, we’ll give you a ballpark before we ever come out to your home, so you know right away whether it’s worth scheduling a visit.
When we do walk your property together, we talk real design, not just a sales pitch. We build a mockup so you can see how different colors and animation effects would actually look on your house before you decide on anything. (We’ve written before about what that consultation process looks like in more detail.)
Pricing is a real number from the start, not a lowball that grows once we’re on the roof. If we ever make an error in our own estimate, that’s on us to eat, not you.
What Install Day Actually Looks Like
We tell you what to expect before the crew ever shows up, so nothing on install day is a surprise.
Our team is respectful of your property the whole time they’re there. Quiet, careful with ladders and equipment, mindful of your yard and landscaping. If they notice something on your roof or around your property you didn’t know about, they’ll tell you, not just walk past it.
Somewhere along the way, we started doing more than the job description technically requires. Our crews have cleaned out gutters, sprayed a wasp nest, sealed up a hole, picked up litter, and fixed a piece of loose siding, all without being asked. If we ever damage something in the process, we fix it. So far, we haven’t had to.
We Don’t Leave Until You’re Actually Set Up
A finished install isn’t just lights on a roofline. We aim for a clean, symmetrical look, spaced like custom can-lights along your home, a look that’s genuinely hard to find anywhere else in the area.
Before we leave, we make sure you actually know how to use your system. Some homeowners just want the simple version: pick a preset, done. Others want the full deep-dive into custom animations and zone programming. We’ll teach you whichever one you actually want, not whichever is easier for us.
Your presets are already programmed and automated by the time we go, so day one already looks the way you pictured it, and you never have to think about it again unless you want to.
Support Doesn’t End on Install Day
Want to change up your look six months from now, or need help programming something new? Call us. As a locally owned business, we’re able to turn most requests around in under 48 hours, not the week-plus wait that’s normal with bigger companies.
That’s a big part of why we’re sitting at a 5.0 rating across 46 Google reviews. We don’t take a single one of those for granted, and we work to earn every new one the same way we earned the last.
At the end of the day, you’re not just another install on our schedule. Your home is a home, and once we’ve lit it up, you’re part of the Teton family. We’re not just here to install lights. We’re here to light up your home, and hopefully make your life a little brighter while we’re at it.
Ready to see what that actually looks like for your home? Get a free quote and find out.
Frequently Asked Questions
Q: What happens if my install runs into something unexpected and takes longer than quoted? That’s our risk to manage, not yours. If we made an error in our original estimate, we absorb that cost rather than passing it on to you.
Q: Do you help if I forget how to use the app after installation? Yes. Call us any time. As a locally owned company, we typically respond and get you sorted within 48 hours, whether it’s a quick reminder or building out a brand new custom look.
Q: What if something gets damaged during the installation? We fix it. It’s rare, since our crews are careful with ladders, equipment, and your property, but if it ever happens, it’s on us to make right.